Never received the product
Thank you for letting us know about your Wheel (for pitching machine). I reached out to our sales department and it sounds like they have been in communication with you and our delivery service. We apologize for the delay. You should be receiving your wheel today. Please reach out to us here at Hey BATA if you do not receive it. We are always here to help.
I ordered a wheel for our pitching machine as well as a compression pad. The compression pad arrived quickly, but the wheel was on back order and took longer which is understandable. I began getting emails that the wheel was delivered, but it hadn’t arrived at that point. I called and left a voicemail, but never received a call back. The wheel eventually arrived. We put one bucket of balls through the machine with the new parts and the wheel fell apart. I emailed the sales link to ask about any warranty for the wheel, but never got a response. A new wheel was shipped and works well, but communication with someone from the company would have been nice.
Thank you for your honest feedback and review! We will be better with communication down the road. We try our hardest when dealing with a wide customer base to provide the best experience possible. BATA will always have a commitment to service and are happy we could get you replacement products quickly.
I ordered 2 replacement wheels and an auto feeder. The auto feeder was good but I feel the wheels were over priced for what they were. Over all I’m happy with the quality of your products but I think the replacement parts are over priced.
Thank you for your honest input and the review. We are always looking for ways that we can get better for our customers. We are glad you were happy with the quality of the products, and it makes us happy to hear we could deliver on that regard. Please let us know if we can do anything else for you!
Wheel (for pitching machine)
Thank you for your purchase of the Wheel (for pitching machine). We take great pride in providing quality products to our customers and we look forward to serving you in the future. Thank you for choosing Hey Bata.
Thank you for your purchase of the Wheel (for pitching machine). We're thrilled to provide great products to our customers and we look forward to serving you and your baseball needs in the future.