I ordered a wheel for our pitching machine as well as a compression pad. The compression pad arrived quickly, but the wheel was on back order and took longer which is understandable. I began getting emails that the wheel was delivered, but it hadn’t arrived at that point. I called and left a voicemail, but never received a call back. The wheel eventually arrived. We put one bucket of balls through the machine with the new parts and the wheel fell apart. I emailed the sales link to ask about any warranty for the wheel, but never got a response. A new wheel was shipped and works well, but communication with someone from the company would have been nice.