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Warranties

Here you can read about our warranties, register your warranty, or file a claim. Please provide accurate order information when filling out the claim and registration forms. If you do not register your warranty within 30 days of delivery warranty claims may not be accepted.

Bata Replacement Parts 30 Day Warranty

All unused BATA parts that are purchased for machines outside of warranty period shall be warrantied for 30 days from date of purchase.

BATA Pitching Machine Limited 10-Year Warranty

In the unlikely event of a failure during the first two years after you buy it new, ship the defective part to our factory in Washington. We will fix the defective part for you. If we can’t, we’ll replace it with a part that works, probably a brand-new one. Then we’ll send you the working part at our own expense.
 
If it works great for two years (it probably will), but then it fails during the next eight years (it probably won’t), it’s still covered.
 
Everything above remains the same, but you’ll need to pay us a shipping and handling fee. This is generally somewhere between $45 and $150, depending on what part you ship us and where you shipped it from
If it doesn’t fail for a whole decade, perfect, that’s what we expected. You are glad you bought a quality product, and so are we. Tell your friends.
 
The Fine Print
They aren’t designed to be dropped off the roof, lit on fire, or launched from a cannon, so we exclude abuse. If it falls out of your pickup truck while you're rolling down the highway, we’ll try to get it going again for you, but at your expense- no promises. Sorry about that.
 
We won’t return a part to Zimbabwe at our expense, even during those first few years. If you decide to take our excellent machine overseas, and it breaks, you’ll need to pay us for shipping it back to you. Sorry about that.
 
This warranty does not cover normal wear and tear on the wheels. They are the best wheels on the market, but we expect them to wear out eventually; you should, too.
This warranty extends to the original purchaser. To police this, you must fill out our warranty registration card online. No exceptions. Flog it on eBay or Amazon... the warranty is void. Finally, this warranty doesn’t apply to commercial facilities or Schools. We have an excellent warranty for Schools and Batting Cage facilities, too, but this isn’t it.
 
Shipping and Handling Estimates 5/2025
  • Auto Feeder "Coupler" $15
  • Potentiometer $25
  • Friction Pad Assembly $60
  • Control Board $80
  • Auto Feeder Motor $80
  • Pitching Machine Motor $140
  • Control Box $140

Bata Replacement Parts 30 Day Warranty

All unused BATA parts that are purchased for machines outside of the Bata 10 year pitching machine warranty period shall be warrantied for 30 days from date of purchase.

Warranty Claim Process

  • Step 1: Fill out a warranty claim below within 30 days of purchase.
  • Step 2: Follow instructions provided by our customer service team for inspection and resolution.

Additional Information

  • This warranty is non-transferable and applies only to the original purchaser.

Mound Yeti Pitching Machine Limited 2-Year Warranty

Every MOUND YETI is warranted to be free of defects from workmanship and materials for two years from the date of original purchase. Additional 2 and 3-year extended warranties are sold separately (within 90 days of the pitching machine purchase date).  
Should any problem develop during these two years, the parts may be returned to the factory, and freight prepaid by BCI for replacement.
If a part of the machine is deemed to be defective, it will be replaced. If the defect occurs within the first year, the part will be replaced free of charge. If the defect occurs after the first year, the defective part will be replaced, and the value will be prorated.
If inspection shows that the necessary repairs are due to damage rather than defect, replacement parts and labor are not covered under the warranty, and standard labor and replacement costs will be charged to the customer, as well as return freight costs. It is our standard policy to require that the defective part be returned before a replacement is issued under warranty.

Warranty Exclusions:

  • Repairs or alternations have been made or attempted by others without authorization
  • Repairs are required because of normal wear and tear
  • The product has been abused, misused, weather damaged, or improperly maintained
  • Non-commercial products that have been used in institutional or commercial
  • The product no longer belongs to the original purchaser

BCI reserves the right to authorize warranty service or repairs to be done by others. Authorization must be obtained from BCI before any repairs are made or attempted by anyone other than BCI.

NOTICE

Mound Yeti products that are not labeled as "Commercial Grade" are not intended for commercial or institutional use and therefore any damages or failures that occur in these environments will not be covered.

Warranty Claim Process

  • Step 1: Fill out a warranty claim below within 2 years of purchase.
  • Step 2: Follow instructions provided by our customer service team for inspection and resolution.

Additional Information

  • This warranty is non-transferable and applies only to the original purchaser.

Bata Portable Pitching Machine Battery

Read about the battery warranty here.

HDPE Net Limited Warranty

Our HDPE protective screen nets are guaranteed against any manufacturing defects that impair the functionality and performance of the product. This includes issues with the netting material, stitching, and structural integrity directly resulting from production errors.

Warranty Period

  • The warranty is valid for a period of 1 year from the date of purchase

Warranty Exclusions:

  • Alternations: Modifications to the netting have been made or attempted
  • Excessive Wear: Damage resulting from normal wear and tear or usage beyond the intended purpose is not covered.
  • Rodent/Animal Chewing Damage: Any damage caused by rodents or other animals chewing on the net is not covered.
  • Weather Damage: Damage caused by weather conditions such as wind, rain, snow, or UV exposure is excluded from this warranty.
  • Accidental Damage: Any damage resulting from accidental occurrences, improper installation, or misuse is not covered.

Warranty Claim Process

  • Step 1: Fill out a warranty claim below within 1 year of purchase.
  • Step 2: Follow instructions provided by our customer service team for inspection and resolution.

Additional Information

  • This warranty is non-transferable and applies only to the original purchaser.
  • If you are not sure if an item you have or want to purchase is included in this warranty contact our sales department.

Register Your Warranty

Thank you for choosing our pitching machine! To activate your warranty and ensure you receive the best support for your new equipment, please fill out the correct form below. Make sure all the information you provide is accurate. Remember, this registration must be completed within 45 days of your recieving your pitching machine to qualify for warranty coverage. Thank you for choosing our pitching machine, and we appreciate your trust in our products. Your satisfaction is important to us, and this registration will help us serve you better.

Bata 10 Year Limited Warranty

Failure to register within 45 days of receiving your pitching machine will void the warranty.

Mound Yeti 2 Year Warranty

File a Claim

Welcome to our pitching machine warranty claim form. We're here to assist you promptly. Please provide the necessary details, and we'll get your machine back in top shape. Your satisfaction is our priority. Thank you for choosing us.