So far the machine is great, the loading of the machine is a little tricky you have to tip the machine up so much to pitch a ball at 43 feet to 38 feet for high school, it makes the ramp slanted level or slightly up and you have to push the ball in ,you have to develop a technique and do it the same exact way each time and the adjustment levers are cut square so to really tighten the machine to lock it in one spot bothers your hands the levers need to be rounded off and possibly a little longer so you could have more leverage and I ordered a dozen low seam softball with the machine and have never recieved them , I was called and told they were on backorder and was unsure of a delivery time so I called them back left a message to refund my money for the balls they have never got back with me , I have emailed about this issue also and no reply yet , so the service is not very good, not sure if I would recommend dealing with hey beta, but the machine does seam very solid